NAATI CCL नेपाली

You mentioned you bought a washing machine that broke down after two months. What happened when you contacted the store?

Under Australian Consumer Law, products must be of acceptable quality regardless of warranty. A washing machine should last much longer than two months.

You're entitled to a repair, replacement, or refund for a major failure. Since the store refused, you can take the matter to the tribunal.

For claims under ten thousand dollars, the NCAT application fee is around fifty-three dollars. You don't need a lawyer — it's designed for consumers to represent themselves.

Bring the receipt, any photos of the fault, emails or records of your complaint to the store, and any repair quotes you've received.

You can use bank or credit card statements as proof of purchase. The store may also have a record of the transaction in their system.