NAATI CCL नेपाली

Hello, this is Smith Property Management. How can I help you?

That sounds like an urgent repair. Under tenancy law, the landlord must fix urgent issues within twenty-four to forty-eight hours.

I apologise for the delay. I'll arrange a plumber to come today or tomorrow at the latest. You don't need to pay for the repair — it's the landlord's responsibility.

If the damage is caused by the leak and not by tenant negligence, the landlord's insurance should cover it. Please take photos as evidence.

We'll have the carpet professionally cleaned as well. Keep a record of all communication — dates, times, and what was discussed — in case there's a dispute later.

You can lodge a complaint with Fair Trading NSW, or apply to the NSW Civil and Administrative Tribunal if the repairs aren't done. But I'll make sure we handle it quickly.